Articles

What happens to the material that is left over after a granite countertop is fabricated and installed? It depends on how much material is left over. After fabrication any full slabs that were set aside for the project but not used are simply returned to inventory....

If you are thinking about remodeling your home you need to be aware of recent EPA regulations regarding lead based paint. The dangers of lead poisoning are well documented. Exposure to lead can affect the development of the brain and nervous system in children. It can...

Mirrors enhance the lighting and overall sense of space in any room. They are a practical necessity helping us look our best every day. Whether framed or frameless, beveled or flat they create a virtual window full of light and color. A mirror is generally one...

The following is a true story. “Your estimate looks great and I know your company would do a good job, but your price is just too high. I’ve got another estimate and I think we’re going to use them.” I asked, “How far are we apart?”...

Many customers have heard that natural stone countertops are difficult to clean and require constant sealing and resealing. It’s just not true. The Hospitality Institute of American has repeatedly tested and demonstrated even unsealed granite is one of the easiest to clean countertop surfaces available today....

Since their introduction nearly 50 years ago solid surface countertops have proven to be as beautiful as they are timeless. Today’s manufacturers offer bold and vibrant colors and patterns that fit as perfectly in a traditional ranch style kitchen as they do in a ultra modern...

Numerous media outlets have reported a link between granite countertops and dangerous levels of radon gas in American homes. Radon is a naturally occurring radioactive gas which results from the decay of uranium and thorium. Studies have shown prolonged exposure to elevated levels of radon is...

Henry Gordon Selfridge famously said, “The customer is always right.” He was wrong. None of us are right all of the time. Basing customer service on the presumption that someone is right when in fact they are wrong is both foolish and a sure to lose...

Last night’s party was a roaring success. In the morning you notice someone spilled your world famous cheddar-bacon-ranch dip on your brand new granite countertops and didn’t wipe up the mess. You clean up as best you can but now there’s a dark stain the size...

There is nothing more dissatisfying then not getting what you paid for. Customer dissatisfaction happens when reality falls short of expectation. The three expectations that are the leading cause of dissatisfaction are assumed expectations, unrealistic expectations and unfulfilled expectations. [ldq]I thought you’d take care of that.”...